Frequently Asked Questions

How much is delivery?

Delivery costs are calculated at checkout.

How will my print be packaged?

Our unrivalled packaging standards ensure you receive your product in perfect condition. All packages are optimised for transport, resulting in excellent and cost effective international shipping rates.

Prints sized A4 or smaller will come in an envelope; all other sizes will come in a rigid cardboard tube with recycled plastic ends.

What do I do if my print arrives damaged?

Although delivery damages are exceedingly rare, on those occasions where accidents do happen, we will urgently rectify the issue for you by organising a free reprint.

Can I track my order?

All orders have an estimated delivery date, online tracking is available and email tracking notifications are sent when your order ships.

I have a query, what is the best way to get in touch?

No problem, you can email your query to ellie@elliecreates.art and we will go out of our way to sort you out ;)

Do you offer a refund if I am unhappy with my item?

Please don't hesitate to get in touch if for any reason you are unhappy with your item. We would love to discuss your concerns and come to a resolution that everyone is happy with.

Will I incur charges on my order?

Please be aware that depending on your country you may be required to pay any import costs, such as VAT, duties, and clearing fees.